Question 1

What do I get when I purchase resources?

Accepted Answer

Each Unit Of Competency (U0C) purchased will include the following documents:
 • Learning Materials – Each student receives their own copy which can be purchased hardcopy or online.
 • Evidence Map – A mapping document that outlines where evidence is collected.
 • Student Assessments – You have the option to receive these printed for each student or online.
 • Marking Guides – These provide benchmark answers for marking purposes.
 • Observation Checklists and Performance Benchmark Guidelines – These documents must be used together when collecting Performance Evidence
 • Classroom teaching resources – These are in the form of PowerPoints to be used to assist teaching.
 • Policies and Procedures Manual – These are directly aligned to the Training Package and are general enough to adopt for training purposes for your RTO.
Click here to view samples of our hardcopy resources.(https://www.supportbysdl.com/hardcopy-what-do-i-get)
Click here to view samples of our online resources.(https://www.supportbysdl.com/online-what-do-i-get)

Question 2

How much does a Unit of Competency (UoC) cost?

Accepted Answer

Typically, a UoC will cost on average $27.40 (excl GST) per unit per student. Discounts are available at certain times of the year and for large volume purchases. Please contact us for a quote.

Question 3

What units do you have available?

Accepted Answer

We currently have the following CHC33021 - Certificate III in Individual Support units available:
 • HLTINF006 - Apply basic principles and practices of infection prevention and control
 • HLTWHS002 - Follow safe work practices for direct client care
 • CHCDIV001 - Work with diverse people
 • CHCCCS031 - Provide individualised support
 • CHCCCS038 - Facilitate the empowerment of people receiving support 
 • CHCCCS040 - Support independence and wellbeing
 • CHCCCS041 - Recognise healthy body systems
 • CHCCOM005 - Communicate and work in health or community services
 • CHCLEG001 - Work legally and ethically

Question 4

Can I obtain a Unit of Competency to validate before I make my purchase decision?

Accepted Answer

If you would like to see a sample unit, please contact us via email with your details and we will send you HLTINF006 - Apply basic principles and practices of infection prevention and control. You can then validate the UoC to be assured of the Support by SDL quality processes.
 
If you need to see more than one UoC, please contact us and we have a Loan Agreement that can be entered into for certain RTOs.

Question 5

Do you have minimum order purchase requirements?

Accepted Answer

Yes, we have minimum purchases for first time orders. Once you become a customer, you can order as you need with 30 day payment terms.
1. If you require up to 2 UoCs, you must order for a minimum of 10 students per unit.
2. If you require more than 2 UoCs, you must pay a pre-payment of $5000. This amount will be kept in credit for future orders made with Support by SDL.

Question 6

Can I purchase resources under an unlimited Licence?

Accepted Answer

No, our resources are strictly to be purchased per unit/per student/per year. We do not allow teacher copies, classroom copies or photocopying of resources. Each student must receive their own set of resources to keep. An Agreement must be signed annually to obtain the rights to use our resources.

Question 7

Can I buy parts of the Support by SDL system?

Accepted Answer

The Support by SDL resources are a system for each UoC. Each part is designed to work with the others to provide a no-gaps learning experience. So we provide the whole system only.

Question 8

Can I get the Support by SDL system electronically?

Accepted Answer

We have a simple user Agreement that allows RTOs to use all of the assessment materials in electronic format. This allows for an RTO to insert their own logos, tailor instructions or to do other basic changes. The electronic assessment materials can then be used on the RTO’s Learning Management System, or printed as needed, to match the number of hard copy learning materials purchased.

THE SUPPORT by SDL SOLUTION

Why use Support by SDL?

Our resources pass audit

Our resources improve the student journey

Support every step of the way

We have a rigorous continuous improvement system

We offer our resources in multiple ways

Reduce development costs

Online Resources

We offer a range of online and eLearning options for RTOs.

Hardcopy Resources

Some of our customers

Frequently Asked Questions (FAQ)